Return Policy

Condition of returned items

If you purchased a product through Quadrocopter and find it to be broken, faulty, or otherwise inoperable, you can request a Return Merchandise Authorization (RMA) form to initiate a return. You can create the RMA directly from your account and inside your order details.

Please follow the directions below to initiate an RMA with Quadrocopter.
Quadrocopter will accept returns within 10 days of the purchase date, except for DJI products.

Special Order Items

DJI Return Policy

DJI only allows us to process RMA's that are within 10 days of the end customers date of purchase. We have to receive the item within this 10 day period in order to get authorization from DJI to send it in for warranty issues. All items must be packed in the original, unmarked packaging including any accessories, documentations, and registration that shipped with the item.  Items that are activated and flown may not be returned.  All serial numbers must match what is on the original packaging. If the item has been involved in any kind of crash, fall, or accident, even if it is a manufacturer defect, it will need to be returned to DJI directly.

Beyond this 10 day window, the end user will need to contact DJI directly for any warranty issues.

Return time frame

Quadrocopter will accept returns within 10 days of the purchase date, except for DJI products please see above.  All returned or exchanged items must be in brand new condition, in their original box, and must include all original packing material. Products that have been used, flown, or show any signs of use will not be accepted, as they can not be resold. 

How to acquire an return authorization?

1. Login to your Online Account.
2. Locate the order you would like returned, and click on the ‘view details’ button next to the order.
3. Click the ‘Add New RMA’ button.
4. Use the drop-down menus under the Returned column to select which item(s) and the quantities that will be shipped back to Quadrocopter.
5. Use the drop-down menus to fill out the reason and method for return.
6. Type a detailed description as to why the item(s) is being returned.
7. Click the ‘Save RMA’ button. You will receive an email with return instructions shortly. Thank you!

Returns or replacements will not be shipped until we receive the RMA item. Please do not return a product before receiving prior authorization from our staff. If a product was damaged during shipping please make a note of the carrier that was used for shipping, i.e., USPS, UPS.

Fees

We reserve the right to apply a restocking charge up to 20% of the value of the product.

All Shipping charges associated with an RMA are the responsibility of the customer, unless otherwise authorized by Quadrocopter.

We will issue store credit or a refund for any RMA item that the manufacturer finds to be faulty or inoperable and at no fault of the purchaser. If an item is returned to Quadrocopter in its original packaging or in re-saleable condition, store credit or a refund will be issued to the customer immediately.

Lipo Battery: Non-returnable

Since many radio-control applications exceed the manufacturers’ recommended maximum discharge rates, there is no warranty (expressed or implied) by the manufacturer, its distributors or retailers in respect to the life cycle, capacity, cell characteristics or storage of cells/packs. Returns on LiPo batteries are accepted within the RMA timeframe in cases of DOA (dead-on-arrival).

If you have used product that needs repaired, please do not follow this RMA procedure. Visit our Repair & Upgrades Page for instructions.

Repaired product may be subject to charges. All repaired product will be shipped back to the customer using the cheapest shipping method. If expedited shipping is desired, the customer must make note of this when initiating his/her RMA and the shipping difference will be the customer's responsibility. All other orders must be placed separate of the RMA return.

Note: All sales are final for reduced priced and used items.