The parts covered by DJI Enterprise Shield series vary with the model of the device:
Enterprise Shield Basic
For any damage to your DJI Enterprise drone or payload due to accidents during normal operation within the coverage term of Enterprise Shield Basic, replacement service is offered according to these terms and conditions and is available for a service fee. The replacement device provided has the equivalent performance and reliability to that of a brand-new product (replacement devices may have minor cosmetic defects).
Enterprise Shield Basic is applicable to the Matrice 200, Matrice 210, Matrice 210 RTK, Zenmuse Z30, Zenmuse X4S, and Zenmuse X5S.
The scope of replacement service for the Matrice 200, Matrice 210, Matrice 210 RTK, and Zenmuse Z30 includes:
For the Matrice 200, the drone’s body and propellers are covered. (The propellers must be sent back with the drone, or the replacement service will not be provided).
Matrice 210 and Matrice 210 RTK drone body, propellers, external GPS, top-mounted single gimbal fixtures, and bottom-mounted dual gimbals are covered. External GPS, top-mounted single fixtures and bottom-mounted dual gimbals (These components must be sent back with the drone or replacement service will not be provided).
Covered parts of the Zenmuse Z30, Zenmuse X4S, and Zenmuse X5S include the gimbal and camera (including lens).
If your drone or payload is damaged due to crash, crushing, and/or collision caused by operator error or other accidents and you send it back within the coverage period, you can get it replaced at one of DJI’s official repair centers within the specified coverage period of Enterprise Shield Basic.
Under Enterprise Shield Basic, DJI requires the original product to be returned as part of the replacement process. The original product becomes property of DJI. Replacement products sent by DJI become property of the coverage owner. Coverage owners are required to pay a fee for replacement service. Enterprise Shield Basic only provides service in the country or region where it is purchased.
Enterprise Shield Plus
For any damage to your DJI Enterprise drone or payload due to accidents during normal operation within the service terms of Enterprise Shield Plus, free repair or replacement service offered will be charged by deducting the required fee from your coverage amount.
If replacement is required, you will receive a replacement device with the equivalent performance and reliability of a brand-new product (replacement devices may have minor cosmetic defects).
The scope of free repair and replacement service under Enterprise Shield Plus for the Matrice 200, Matrice 210, Matrice 210 RTK, Zenmuse Z30, Zenmuse X4S, and Zenmuse X5S, Zenmuse XT and Zenmuse XT2 includes:
For the Matrice 200, Drone body and propellers are covered. The propellers must be sent back with the drone, or the replacement service will not be provided.
For the Matrice 210 and Matrice 210 RTK, the aircraft’s body, propellers, external GPS, top-mounted single gimbal fixtures, and bottom-mounted dual gimbals are covered. The external GPS, top-mounted single gimbal fixtures, and bottom-mounted dual gimbals must be sent back with the aircraft, or the replacement service will not be provided.
Zenmuse Z30, Zenmuse X4S, and Zenmuse X5S, Zenmuse XT, and Zenmuse XT2, the and payload (including lens) are covered under this plan. If your drone or payload is damaged due to falling, crushing, and collision caused by operator error or other accidents and it is sent back within the coverage period of service, you can get it repaired or replaced at DJI’s repair center within the specified coverage area of Enterprise Shield Plus.
If you choose to use Enterprise Shield Plus, DJI will provide free repair services or replacements services within the specified coverage amount.
The following services are provided for the following models:
Matrice 200, Matrice 210, Matrice 210 RTK, Zenmuse Z30, Zenmuse X4S, and Zenmuse X5S, replacement service is provided. DJI requires the original product to be returned as part of the replacement process. Original products sent for replacement become property of DJI. Replacement products sent by DJI become property of the coverage owner. A fee equivalent to the damage assessment cost for the original product will be deducted from the coverage amount.
Zenmuse XT and Zenmuse XT2: Only free repair services will be provided. To prevent your aerial work from being interrupted, you can choose to use a free backup device provided by DJI when your product is under repair. The backup device has the equivalent function to the original device as well as the performance and reliability of a brand-new product (replacement devices may have minor cosmetic defects). Following repair of your device, an amount equivalent to the repair fee will be deducted from your coverage amount. The loaned payloads will need to be exchanged with repaired payloads. If during the loan period backup payloads are damaged, DJI will deduct an amount equivalent to the repair fees for the loan device from your coverage amount.
Enterprise Shield Plus only provides service in the country or region where it is purchased.