DJI Enterprise Shield

1) Number of replacements: A maximum of two replacements are provided for one year for Enterprise Shield Basic. Unlimited number of replacements for one year within the guaranteed coverage amount are provided for owners of Enterprise Shield Plus.

2) Replacement fee: Enterprise Shield Basic requires a separate fee paid for two replacements, while replacements for Enterprise Shield Plus are provided free of charge.
3) Logistics service: Enterprise Shield Plus replacement service provides overnight delivery, while Enterprise Shield Basic provides free land freight.
4) Additional services: There are no additional services for Enterprise Shield Basic. Free use of a backup device is available for Enterprise Shield Plus.
5) Shared coverage: Coverage amount can be shared between different models for Enterprise Shield Plus. Coverage cannot be shared under Enterprise Shield Basic. 
6) Service mode: Under Enterprise Shield Basic, two paid replacement services will be provided to coverage owners. Under Enterprise Shield Plus, free repair and unlimited replacement services within the limit of the coverage amount are available to coverage owners.
7) Coverage: For Enterprise Shield Plus, a fee equivalent to the damage assessment cost for the original product is deducted from the coverage amount. Under Enterprise Shield Basic, the coverage amount is not used for deduction.

If you have purchased Enterprise Shield Plus, no limit is imposed on the number of replacements, as long as the accumulated repair amount does not exceed the total coverage amount. No additional charge is required for replacements under Enterprise Shield Plus.

Enterprise Shield Basic comes into effect at 0:00 on the start date and expires at 24:00 on the expiration date, as specified in the service agreement. You can enjoy two replacement services.

You will receive a replacement device with the equivalent performance and reliability of a brand-new product (replacement devices may have minor cosmetic defects). 

The service comes into effect at 0:00 on the start date and expires at 24:00 on the expiration date, as specified in the service agreement.

If your drone or payloads meet any of the following conditions, you can purchase DJI Enterprise Shield:

1. Brand-new drone or payload that is not activated: Matrice 200, Matrice 210, Matrice 210 RTK, Zenmuse Z30, Zenmuse X4S, Zenmuse X5S, Zenmuse XT, and Zenmuse XT2.
2. Drone or payloads activated for less than 48 hours: Matrice 200, Matrice 210, Matrice 210 RTK, Zenmuse Z30, Zenmuse X4S, Zenmuse X5S, Zenmuse XT, and Zenmuse XT2. 
3. Repaired in an official DJI Service Center and within 72 hours of receiving an email invitation: Matrice 200, Matrice 210, Matrice 210 RTK, Zenmuse Z30, Zenmuse X4S, Zenmuse X5S, Zenmuse XT, and Zenmuse XT2.

No. Currently, only one of the two DJI Enterprise Shield packages can be purchased and bound to any drone or payload.

The parts covered by DJI Enterprise Shield series vary with the model of the device:

Enterprise Shield Basic

For any damage to your DJI Enterprise drone or payload due to accidents during normal operation within the coverage term of Enterprise Shield Basic, replacement service is offered according to these terms and conditions and is available for a service fee. The replacement device provided has the equivalent performance and reliability to that of a brand-new product (replacement devices may have minor cosmetic defects).
Enterprise Shield Basic is applicable to the Matrice 200, Matrice 210, Matrice 210 RTK, Zenmuse Z30, Zenmuse X4S, and Zenmuse X5S.
The scope of replacement service for the Matrice 200, Matrice 210, Matrice 210 RTK, and Zenmuse Z30 includes:

For the Matrice 200, the drone’s body and propellers are covered. (The propellers must be sent back with the drone, or the replacement service will not be provided).
Matrice 210 and Matrice 210 RTK drone body, propellers, external GPS, top-mounted single gimbal fixtures, and bottom-mounted dual gimbals are covered. External GPS, top-mounted single fixtures and bottom-mounted dual gimbals (These components must be sent back with the drone or replacement service will not be provided).
Covered parts of the Zenmuse Z30, Zenmuse X4S, and Zenmuse X5S include the gimbal and camera (including lens).
If your drone or payload is damaged due to crash, crushing, and/or collision caused by operator error or other accidents and you send it back within the coverage period, you can get it replaced at one of DJI’s official repair centers within the specified coverage period of Enterprise Shield Basic.
Under Enterprise Shield Basic, DJI requires the original product to be returned as part of the replacement process. The original product becomes property of DJI. Replacement products sent by DJI become property of the coverage owner. Coverage owners are required to pay a fee for replacement service. Enterprise Shield Basic only provides service in the country or region where it is purchased.
Enterprise Shield Plus
For any damage to your DJI Enterprise drone or payload due to accidents during normal operation within the service terms of Enterprise Shield Plus, free repair or replacement service offered will be charged by deducting the required fee from your coverage amount.
If replacement is required, you will receive a replacement device with the equivalent performance and reliability of a brand-new product (replacement devices may have minor cosmetic defects).
The scope of free repair and replacement service under Enterprise Shield Plus for the Matrice 200, Matrice 210, Matrice 210 RTK, Zenmuse Z30, Zenmuse X4S, and Zenmuse X5S, Zenmuse XT and Zenmuse XT2 includes:
For the Matrice 200, Drone body and propellers are covered. The propellers must be sent back with the drone, or the replacement service will not be provided.
For the Matrice 210 and Matrice 210 RTK, the aircraft’s body, propellers, external GPS, top-mounted single gimbal fixtures, and bottom-mounted dual gimbals are covered. The external GPS, top-mounted single gimbal fixtures, and bottom-mounted dual gimbals must be sent back with the aircraft, or the replacement service will not be provided.
Zenmuse Z30, Zenmuse X4S, and Zenmuse X5S, Zenmuse XT, and Zenmuse XT2, the and payload (including lens) are covered under this plan. If your drone or payload is damaged due to falling, crushing, and collision caused by operator error or other accidents and it is sent back within the coverage period of service, you can get it repaired or replaced at DJI’s repair center within the specified coverage area of Enterprise Shield Plus.
If you choose to use Enterprise Shield Plus, DJI will provide free repair services or replacements services within the specified coverage amount.
The following services are provided for the following models:


Matrice 200, Matrice 210, Matrice 210 RTK, Zenmuse Z30, Zenmuse X4S, and Zenmuse X5S, replacement service is provided. DJI requires the original product to be returned as part of the replacement process. Original products sent for replacement become property of DJI. Replacement products sent by DJI become property of the coverage owner. A fee equivalent to the damage assessment cost for the original product will be deducted from the coverage amount.
Zenmuse XT and Zenmuse XT2: Only free repair services will be provided. To prevent your aerial work from being interrupted, you can choose to use a free backup device provided by DJI when your product is under repair. The backup device has the equivalent function to the original device as well as the performance and reliability of a brand-new product (replacement devices may have minor cosmetic defects). Following repair of your device, an amount equivalent to the repair fee will be deducted from your coverage amount. The loaned payloads will need to be exchanged with repaired payloads. If during the loan period backup payloads are damaged, DJI will deduct an amount equivalent to the repair fees for the loan device from your coverage amount.
Enterprise Shield Plus only provides service in the country or region where it is purchased.

There is no deductible.

If you have purchased the activation card for DJI Enterprise Shield, contact your local dealer and provide your activation code and serial number (of your drone or payload) to activate and bind it to your device. 

If you have purchased, activated, and bound Enterprise Shield Plus with several drones at the same time, you can choose whether to share the coverage amount or not.


Note:
1) Under Enterprise Shield Basic, the number of replacements for multiple drones or payloads cannot be shared.
2) If you have only one DJI drone and purchase Enterprise Shield Plus, the coverage amount cannot be shared with other drones not purchased and bound to Enterprise Shield Plus.
3) The coverage amount sharing service of Enterprise Shield Plus is only available for drones or payloads that the Enterprise Shield Plus coverage plan is purchased, activated, and bound with at the time of purchase. Coverage amounts cannot be shared in any other case.

Currently, DJI Enterprise Shield can be purchased only once for one drone or payload.

The service is now available in the Mainland China, U.S. and Canada.

No global warranty is available under DJI Enterprise Shield. 
Please send your drone to your specified local repair center for replacement and repair.
For example: If you have a U.S. version DJI Enterprise Shield, you can only have your device repaired or replaced for free at DJI’s after-service repair centers in the U.S.

Yes, water damaged drones or payloads are covered by DJI Enterprise Shield. If your drone or payload has water damage, you are eligible for free repair or replacement service.

DJI Enterprise Shield service will be bound with the serial number of your drones or payloads. If you need any replacement service, you can go to the support page on DJI’s official website to set up the Online Repair Request service or contact DJI Support at http://www.dji.com/support. After sending your application, send your device to the designated DJI repair center. The serial number of the replaced drone or payload will be automatically updated in the system and your service will not be affected.

Serial number of Matrice series is on the inside of the central Board.
Serial number of Zenmuse Z30 is on the gimbal axis.
Serial number of Zenmuse X4S and Zenmuse X5S is on the gimbal axis.
Serial number of Zenmuse XT and Zenmuse XT2 is on the gimbal axis.

After receiving your defective drone or payload, we will assess the damage and check the drone and/or payload serial number and agreement number to confirm that you have purchased DJI Enterprise Shield to check whether the damages to your drone or payload is within the coverage period of DJI Enterprise Shield.

If the serial number changes during repair or replacement, it will be updated on the system and won’t have any effect on future services. The coverage period will not be recalculated and will remain subject to your service agreement.